Les variables de contexte dans les api’s
Les variables de contexte sont disponibles dans les API’s
- Dans l’API Monitoring
Dans l’API Monitoring, nous observons que ce point de terminaison
« https://sfrrec00-sfrvalid.sfrtestglobalcc.com/MonitoringAPI/api/tenants/sfrrec00-sfrvalid/Queues »
renvoie le contenu des données suivantes :
Cf. exemple :
------------------------------------- { "values": [ { "sessionID": 23442, "dataBagInfo": [ { "key": "motifContact", "value": "réclamation", "agentsPermission": 1, "supervisorPermissions": true } ], "contactInformation": null, "enqueueDate": "2023-10-20T14:10:40.303", "serviceID": 9, "contact": "+33623950487", "mediaType": 4201, "serviceName": "inbound001-aen", "canDo": null, "subject": null, "threadID": 0, "timeInQueue": "00:00:18" }, { "sessionID": 23428, "dataBagInfo": [ { "key": "motifContact", "value": "vide", "agentsPermission": 1, "supervisorPermissions": true } ], "contactInformation": null, "enqueueDate": "2023-10-17T08:23:10", "serviceID": 9, "contact": "abderrahim.ennakori@sfr.com", "mediaType": 4204, "serviceName": "inbound001-aen", "canDo": null, "subject": "test 001", "threadID": 0, "timeInQueue": "3.05:47:48" }, { "sessionID": 23429, "dataBagInfo": [ { "key": "motifContact", "value": "vide", "agentsPermission": 1, "supervisorPermissions": true } ], "contactInformation": null, "enqueueDate": "2023-10-17T08:23:10", "serviceID": 9, "contact": "abderrahim.ennakori@sfr.com", "mediaType": 4204, "serviceName": "inbound001-aen", "canDo": null, "subject": "test 001", "threadID": 0, "timeInQueue": "3.05:47:48" } ], "@count": 3, "@pageIndex": 0, "@pageSize": 15, "@previousPage": null, "@nextPage": "...." } -------------------------------------
- Dans le SDK One Agent
Sur oneAgentWeb SDK, la nouvelle version intègre deux nouvelles méthodes (updateAdditionalInfo + getAdditionalInfo). Le contexte est aussi disponible sur certains événements, on peut le récupérer et l’utiliser sur CallOffering.
Cf. exemple :
------------------------------------- api.onCallOffering = function(event){ var context = event.Session.Context; showInfo('onCallOffering', context); } function showInfo(source, context){ console.log("showInfo start from: " + source ) if(context == null) { console.log("showInfo start context: null"); return; } console.log("showInfo start context: " + context.toString()); document.getElementById('databagDiv').innerHTML = ''; if (context.length > 0) { let str = ''; str += "<h5>Databag List</h5>"; str += "<table class='table-striped'>"; str += "<thead><tr><th scope='col'>Key</th><th scope='col'>Value</th><th scope='col'>AgentVisibility</th><th scope='col'>SupVisibility</th></tr></thead><tbody>"; context.forEach((ctx) => { str += "<tr>"; str += "<td>" + ctx['Key'] + "</td>"; str += "<td>" + ctx['Value'] + "</td>"; str += "<td>" + ctx['AgentsPermission'] + "</td>"; str += "<td>" + ctx['SupervisorPermissions'] + "</td>"; str += "</tr>"; }); str += "</tbody></table>"; document.getElementById('databagDiv').innerHTML = str; } } -------------------------------------Article précédentArticle suivant